Account Management
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Account Management

To guarantee the successful launch of your products, Cirtronics assigns a dedicated Account Manager to each customer, who will be focused on managing your program/project from conception to reality. Your Account Manager is responsible for communication, and coordinating the cross functional service teams to maximize responsiveness to your needs and requirements as well as any demand changes.

Cirtronics' software allows for fast information transfer, allowing the Account Manager to provide up to date information on Engineering Change Orders (ECO's), order status, inventory levels and any issues that may arise. We designed our systems so our Account Managers can access the information that their customers request.

We believe communication is the key to a healthy relationship and use a monthly scorecard along with Quarterly Business Reviews covering quality, new programs, and general feedback. Additional responsibilities of our Account Managers include:

  • Total Project Management
  • Activation of flexible customer agreements - Kanban program management and fixed purchase orders
  • Supporting prototyping through final product integration
  • Ensuring we are staffed, equipped and our systems configured to meet individual requirements
  • Flexibility to any changes in demand, ECO’s, upgrades, product enhancements
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